We typically respond within 24hours on business days.
Need faster help? Email us directly at support@vegaapp.ai
The fastest way to get help is through the in-app support chat (available in Settings).
You can also email us directly at support@vegaapp.ai
Many common questions are answered in our FAQ below and Blog Posts.
Here’s a strong set of FAQs tailored to Vega:
Vega uses real admissions data and school-specific models to generate personalized predictions. While no tool can guarantee admission, our predictions are designed to give you a realistic view of your chances based on historical data.
Yes. Vega is built for students, parents, and counselors. Many families and high school counselors use Vega together to review chances and build balanced college lists.
You can reset your password directly from the login screen in the app. If you’re still having trouble, contact us using the form above.
The free version gives you access to core features including college discovery through 10 different colleges each day as well as critical college news. Premium unlocks advanced admission chance prediction, What-If simulations, full personalized analysis, and additional tools.
Yes. You can cancel your subscription anytime through your app store account (Apple App Store or Google Play). Your Premium access will continue until the end of your current billing period.
We offer refunds on a case-by-case basis. Please contact us through the form above with details about your request.
Yes. We take your privacy seriously. Your personal information and academic data are encrypted and never shared with third parties at all. We don’t have any relationships with third-parties. You can read more in our Privacy Policy.
Absolutely. Vega includes features specifically designed to help international students, including visa and OPT/CPT information for many schools.
You can delete your account in the Account tab of the app. If you have any trouble, please contact us.
First, try updating to the latest version of Vega. If the issue continues, reach out through the contact form above. Our team is happy to help troubleshoot.
We aim to respond to all inquiries within 24 hours during business days.
Complex technical questions may take slightly longer as our team investigates
Students guided
App Store rating
Data encrypted & private